FREQUENTLY ASK A QUESTION
We hope you will get your all the answer here. If you have more question out of this please call or write us.
We are a company to pick up luggage from hotel, Air B&N and Cruise. We transport your liggage to the airport and keep in our secure store at the airport until your departure.
Free yourself from your liggage. Enjoy your day, have fun and espend your time without worring about your luggage, Have a hasselfree day insted of carrying around all your heavy luggage. Take public transport to the airport and have your luggage taken by us to your departure terminal.
It is very easy and quick to book your luggage online. Just click on our website www.luggageexpress.nl and follow the online booking instruction. We will pick up from Hotel, Air B&B or Cruise and transport to the airport.
B&B: Quality of our service and security for your luggage is our guarantee with full insurence. All we need is your street address to pick up your luggage. After your online or phone booking we will arrive to pick up your luggage to your chosen address. We will contact you by phone 30 minútes before we come to pick up your liggage.
If you book online, you will get automatacally receive a booking/order confirmation by your email. If you book by phone, we will write your address, timetable and phone number. When we come to pick up your luggage you just show us the the booking confirmation you recived from us.
CRUISE TERMINAL/PORT: We will find you and pick up your luggage in front of the Cruise Terminal. We transport your luggage at airport or any other place you wish. All we need is your booking confirmation.
We pick up your luggae with our full responsibility until delivering to you at the airport. You will get an email when we bring and store in our safety srore at the airport. Your luggage is keept in our fulley secure & safe storage with full insurence. Our duty and responsibility is to hand over your luggage to you in due time in the departure terminal at airports. Our insurence company cover up to 1500 euro per luggage.
When you book online, you will recive a booking/order confirmation by your email. when we pick up your luggage you just show us your booking confirmation. You could show your valid passport or ID card to be sure this is your luggage.
You can ask to the hotel reception. We have a deal with hotel where to keep your luggage until we pick up. Remember to attach your name, booking number and phone number on each bag. If you are unsure of anything just ask to the hotel reception. If you are at Air B&B or Cruise, we will meet you there or at the ship terminal and pick up your luggage from there.
There is no any additional cost for the same day, If we pick up your luggage in the morning and your flight in evening, it is still same price. If you need to keep in our store over night, there is one night storage cost.
You pay when you pick up your luggage at the airport.